Shipping policy

Shipping Policy

Order Processing

All orders are processed within 3 business days, excluding weekends and public holidays. Once your order has been processed and prepared, you will receive a confirmation email with tracking information.

Shipping Timeframes

After processing, delivery typically takes 10 to 12 business days depending on your location. Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors outside of our control.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear in the carrier system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an incorrect or incomplete address is provided, this may cause delays or delivery failure. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your order appears delayed beyond the estimated delivery window, please contact us and we will assist in investigating with the carrier. While we work with trusted shipping partners, we are not liable for delays caused by shipping carriers.

If a package is confirmed lost by the carrier, we will offer a replacement or refund.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will review the claim and provide a suitable resolution.

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Contact

If you have any questions regarding shipping, please contact our support team and include your order number for faster assistance.

If you would like, I can also give you a slightly stronger version that helps reduce chargebacks related to shipping delays.